Medical Disclaimer
Last updated: 4 June 2026
Not medical advice
The information and tools provided by DoseMate are intended solely to help you track and organise a medication schedule that has already been determined by a qualified health professional. Nothing on DoseMate constitutes medical advice, clinical guidance, or a recommendation regarding any medication, dosage, or treatment.
No diagnosis or prescription
DoseMate does not diagnose any medical condition, does not prescribe any medication or dosage, does not check drug interactions, and does not validate or verify any medication plan entered into the Service. We do not review, assess, or approve any schedule or information you enter. You are solely responsible for ensuring that the schedules you enter are accurate and reflect the instructions of your health professional.
Reminders are not guaranteed
Email and SMS reminders are provided as a convenience feature only and are not guaranteed to be delivered on time or at all. Delivery may fail due to factors including but not limited to:
- Email being filtered into spam or junk folders.
- Carrier delays or outages affecting SMS delivery.
- Poor mobile reception or a device in silent mode.
- An incorrect or out-of-date email address or phone number on your account.
- Planned or unplanned service outages on DoseMate's infrastructure or third-party providers.
Do not rely solely on DoseMate reminders to manage a critical medication schedule. Always maintain an independent backup method of tracking your doses.
Your responsibility
You are responsible for the accuracy of all information you enter into DoseMate, including medication names, dosages, schedules, and timing. A missed dose, incorrect dosage, or wrong schedule entered into the app is not something DoseMate can detect or correct. Always cross-check any schedule you enter against the original instructions from your health professional.
Always follow your health professional
If you have questions about your medications, dosage, potential interactions, side effects, or whether your current medication plan is appropriate for you, speak with your doctor, pharmacist, or another registered health professional. Do not alter or discontinue a medication based on anything you read in or infer from DoseMate.
In an emergency
If you believe you or someone else has taken an incorrect dose or experienced an adverse reaction, call 000 (Australia) or contact the Poisons Information Centre on 13 11 26 immediately. DoseMate is not a crisis or emergency service.